1. Q:Are you a factory ortrading company?

    A:We are afactory

2. Q:Where isyour factory located? How can I visit there?

    A:Our factoryis located in Dongguang, GuangDong Province, China.All ourclients, from home or abroad, are warmly welcome to visit us!


3. Q:What is the material of your cables?

    A:The material is Leather/PVC/Nylon Braided. We can also choose material ascustomers’requirement.

4. Q:How can I get some samples?

    A: We are honored to offer you samples. 

5. Q:How does your factory do regarding quality control?

    A:Quality isour priority. Cacoy staff always attachgreat importance to quality control from the beginning until end.


6. Q:What is the Warranty for MFi cables?

    A:For the MFi cables,we have 1 year warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.


7. Q:How much is it for a Sample?

    A:It's 10USD/pcs. We will refund the sample charge to you after got your orders, no matter how many quantity you bought.


8. Q:What lengths do you manufacture?



9. Q:Must we need to apply for MFi certification?

    A:Yes, if you are for a bulk order, you must be MFi ceritificated, if not, it's a tort for Apple. Asample order don't need to apply temporarily.


10.Q:How much is it for the MFi certificated?

     A:It's USD550 for Apple.


11.Q:How long will take for MFi passed?

     A:In general, sixweeks.


12.Q:Can we put our company logo and name on the cable and packaging?

     A:of course you can,but before, you need to pass MFi certificated.


13.Q:What the differences between MFi cable and non MFi?

     A:MFi cable cansupport all iOS systems, and future renew ios systems, high copy usb cable for iphone can't support renew ios systems.


14.Q:Why MFi cable is more expensive than high copy?

     A:Because the IC for MFi cable are sold by Apple Inc. 


15.Q:Is the recheap shipping cost to import to our country?

     A:For smallorder,express will be best.And for bulk order,sea ship way is best but take much time. For urgent orders,we suggest via air to airport plus our shippartner send to your door. 


16.Q:Do uaccept OEM?

     A:Yes, we welcome OEM watch. You can put your logo any where you want.Any parts of the watch we can change according to your specific requirements.


17.Q:What’s your lead time and delivery time?

     A:If for stock, we can ship you within 2 days. If mass production, itneeds 20-40 days according to different requirement and quantity. Delivery timeis approx 3-5 working days by DHL.


18.Q:What’syour payment term?

     A: If sample order or small order under $300, you can choose Paypal orWestunion for payment. We will ship you within 2 days if for stock items.

    If mass production, pls arrange30% deposit and 70% balance before shipment by T/T.


19.More questions, pls send us email to service@cacoy.com.